five absolutes of quality
must be set up:
(1) Quality means conformance with standards not
Management pursuit of elegance.
(2) There can be no such thing as a "quality problem".
(3) Economics and quality are an unreal match,
in Health Care because it is always cheaper to do it right — first
time!
(4) Performance measurement, therefore, is solely the
Environments
cost of achieving quality.
(5) Performance standards equals zero problems.