1. Color contrast – should not happen again, why the problem is still there?????? Can this be accepted? I don’t see this problem happen in Vanachai / Robina / Inovar floorboard. We are the first for customer to complain Teal Oak
2. Click system – uneven (Finger pointed area) Teal oak
3. 8mm Black teak – click problem. Cannot join at all
Above quality issues found in our installation work today. Our customer has highlighted their concern, they might be pulling back the contract for 12000 sqm and give to Inovar.
I need a replacement for this teal oak. I did confirm with you this morning about the confirmed date of delivery of the 20 pallets. Are you sure your factory manager can make it? Or he will delay again when is about to reach the date. As my understanding, he hasn’t even started producing teal oak.
I m sure that your factory manager is not performed to his ability, responsibility and integrity.