STRATEGIC VISION
Expectations: Knows the impact of their job relative to the business priorities and acts accordingly
- I know the role, the objectives and the impact of my department in the organization
- I connect daily work to the priorities that have been defined
- I am proactive in providing feedback and material for thoughts to my manager
- I am able to take a step back and have a global perspective
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
FOCUS ON CUSTOMER
Expectations: Delivers service to internal/external customers in a reliable, attentive and available manner
- I am available : I am there when my customers need me and I listen to them truly
- I am reliable : I say what I do and do what I say, I deliver and keep customers informed so that they can trust me
- I am attentive : I treat my customers with empathy and consideration, provide personalized advice
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
CHANGE LEADERSHIP
Expectations: Demonstrates willingness to implement change that adds value
- I demonstrate openness towards new processes and change
- I implement required action for change
- I identify and communicate possible areas for improvement
- I challenge the norms to add value
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
RESULTS ORIENTATION
Expectations: Ensures timely high quality deliverables
- I deliver to a high standard
- I prioritize and organize my workload to ensure timely execution and quality delivery
- I strive to achieve improvements in my field of work
- I identify opportunities to exceed objectives even under adverse circumstances
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
BUILDING CAPABILITY
Expectations: Drives own personal development
- I seek feedback and ask questions on how to improve
- I identify my own development areas and discuss them with my manager
- I implement the development plan agreed with my manager and I monitor the progress with them
- I consider new challenges as an opportunity to grow
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
TEAM LEADERSHIP
Expectations: Contributes to the teams high standard of performance
- I build and maintain constructive working relationships with all team members
- I demonstrate willingness to contribute to teams goals
- I give constructive feedback to my colleagues to improve team relationships and to achieve results
- I give constructive feedback to my managers to improve team relationships and achieve results
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
SHARE TO SUCCEED
Expectations: Shares ideas, knowledge and information beyond their team
- I exchange information and share knowledge openly with others
- I am receptive to multiple points of view
- I demonstrate respect, collaboration and support with others
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
LIVING THROUGH AXA VALUES
Expectations: Demonstrates the AXA Values consistently - Team Spirit, Innovation, Pragmatism, Professionalism, Integrity
- I demonstrate team spirit in my daily work
- I demonstrate innovation in my daily work
- I demonstrate pragmatism in my daily work
- I demonstrate professionalism in my daily work
- I demonstrate integrity in my daily work
STRATEGIC VISION
Expectations: Knows the impact of their job relative to the business priorities and acts accordingly
- I know the role, the objectives and the impact of my department in the organization
- I connect daily work to the priorities that have been defined
- I am proactive in providing feedback and material for thoughts to my manager
- I am able to take a step back and have a global perspective
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
FOCUS ON CUSTOMER
Expectations: Delivers service to internal/external customers in a reliable, attentive and available manner
- I am available : I am there when my customers need me and I listen to them truly
- I am reliable : I say what I do and do what I say, I deliver and keep customers informed so that they can trust me
- I am attentive : I treat my customers with empathy and consideration, provide personalized advice
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
CHANGE LEADERSHIP
Expectations: Demonstrates willingness to implement change that adds value
- I demonstrate openness towards new processes and change
- I implement required action for change
- I identify and communicate possible areas for improvement
- I challenge the norms to add value
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
RESULTS ORIENTATION
Expectations: Ensures timely high quality deliverables
- I deliver to a high standard
- I prioritize and organize my workload to ensure timely execution and quality delivery
- I strive to achieve improvements in my field of work
- I identify opportunities to exceed objectives even under adverse circumstances
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
BUILDING CAPABILITY
Expectations: Drives own personal development
- I seek feedback and ask questions on how to improve
- I identify my own development areas and discuss them with my manager
- I implement the development plan agreed with my manager and I monitor the progress with them
- I consider new challenges as an opportunity to grow
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
TEAM LEADERSHIP
Expectations: Contributes to the teams high standard of performance
- I build and maintain constructive working relationships with all team members
- I demonstrate willingness to contribute to teams goals
- I give constructive feedback to my colleagues to improve team relationships and to achieve results
- I give constructive feedback to my managers to improve team relationships and achieve results
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
SHARE TO SUCCEED
Expectations: Shares ideas, knowledge and information beyond their team
- I exchange information and share knowledge openly with others
- I am receptive to multiple points of view
- I demonstrate respect, collaboration and support with others
--a.Outstandingb.Excellentc.Successfuld. Partially successful or Developinge.Unsuccessful
LIVING THROUGH AXA VALUES
Expectations: Demonstrates the AXA Values consistently - Team Spirit, Innovation, Pragmatism, Professionalism, Integrity
- I demonstrate team spirit in my daily work
- I demonstrate innovation in my daily work
- I demonstrate pragmatism in my daily work
- I demonstrate professionalism in my daily work
- I demonstrate integrity in my daily work
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