1. Partial renewals or 'cherry-picking' – selecting only some of the instances/quantities that have been quoted.
2. Submitting an order without re-fees when re-fees have been quoted.
3. Submitting an order which includes a discount that has not been reflected in a quote, with the exception of the standard channel discount.
4. Submitting an order based on an expired quote.
5. Submitting an order for Basic Support when Production Support has been quoted.