• To welcome customers checking into YOTEL in an efficient and friendly way
• To ensure that whilst the customers are resident they receive the services and amenities YOTEL has promised
• To be helpful and friendly with all customers at all times
• To solve any problems the customers may have with any element of the product
• To take a pro-active attitude to resolving any issue that may reduce the customers enjoyment of YOTEL
• To sell the YOTEL products (cabins, food, drink, wash pods) direct to customers at the YOTEL and over the telephone and help to achieve individual monthly sales targets
• Work effectively with other departments/HQ/Sister YOTEL properties to ensure that we provide the best service to all our customers, fostering good teamwork across departments and supporting the hotels
• To deliver on and positively embrace the YOTEL Customer Service goals
• Teamwork