Answer (A) incorrect. Interview supervisors and employees is a good method of learning more about the nature of processing and soliciting input as to the potential causes of the problems being investigated. These individuals are intimately involved with the processing of transections.
Answer (C) incorrect. Interview supervisors and employees is a good method of learning more about the nature of processing and soliciting input as to the potential causes of the problems being investigated. These individuals are intimately involved with the processing of transections.
Answer (D) incorrect. Using a Questionnaire is a procedure that is not as effective as interviewing individuals, but it is an efficient method of gathering preliminary information that would be useful in structuring the interviews.