Finally our QA department got back to me regarding this complaint. My
colleague informed me as follows:
Dirt on the containers
This does not influence the quality of the product and hence no reason to
complain about.
Labels
All product labels are legibly and the product is clearly identifiable.
Hence this also no reason to complain about.
Red ink crosses on labels
Since the goods will be transported from CU Chemie to DCS and then to SPS
the labels from the first transport have to be made unrecognizable. The
airport in Basel does not accept drums with two different receiving
addresses and therefore our warehouse crossed out this information. Our QA
is also not happy with this course of action and they will change it
together with our warehouse. Since we can't change it for this shipment
anymore, we kindly ask you whether it would be O.K. for you to get an
official statement from our warehouse regarding this "mistake".