Abstract
This paper presents a management proposal to improve the efficient use of water resources in water supply systems. This is based on management tools, project management and is organized into three levels of planning (strategic, tactical and operational), following definitions of theories of strategic planning. This paper details these levels of planning, with a focus on strategic management, i.e., action plans at the strategic level, describing a methodology and detailing the main tasks that should be executed, as well as the main tools that can be used in each task, such as SWOT analysis and Balanced Scorecard.
© 2013 The Authors. Published by Elsevier Ltd. Selection and peer-review under responsibility of the CCWI2013 Committee.
Keywords: Management system, reducing losses, improving efficiency, water resources, water supply