in creating the To-Be process, the first thing that must be done is to evaluate what processes are critical to the business (Zhang, 2002). They must have a strategic impact and be customer focused to qualify for the top of the list. An idealized process with no constraints is created in the first part of the exercise for each critical process. The next step can be conducted in three ways. The first alternative is to modify the idealized process for future or current constraints, investment funds usually being the biggest constraints in this area , The followed by human resources capabilities. the second alternative is to bring in some of the ERP vendors and have them explain how their system can accommodate the idealized To-be process or how they would solve it using their system. A third technique, which is also a best practice, says to simplify first before you automate a process. Eliminate non-value added steps; those that the customer is not willing to pay for.......
An example of the To-Be process would be where the customer enters their own order via a Wed site with online credit checking, then transmitted to the warehouse closest to the customer for shipment. This eliminates delays and reduces the company's costs to process the order A possible modification to this process might be for a very large order, where special credit arrangements need to be made prior to shipment