Define Segment in the Retention • > define R & R of the FRA • > Resources in terms of
1. Human resources ( manpower , Workload, Career path, Compensation)
2. System / IT Support ( Development for Data Screen / Report to Support Sales)
3. Data Disclosure FRA to level
4. For admin process & supporting others, FRA coordinate with the window person of related departments to get and respons what the customer need / answer customer questions and get a response only one fighter. Within How to evaluate Response timeline + improve services in the future.