increased ability to learn from identified adverse events through better reporting systems, skilful technical investigation of incidents and responsible sharing of data
♦ greater capacity to anticipate adverse events and to probe systemic
weaknesses that might lead to problems
♦ identification of existing knowledge resources, within and outside the health
sector
♦ improvements in the health-care delivery system, so that structures are
reconfigured, incentives are realigned, and safety and quality are placed at
the core of the system