JAY
Read the scenario below and identify
3. Which transition traps Jay, a first-line supervisor, experienced
4. Any best practices for effectively transitioning to the first-line supervisor role
Background
Jay was promoted within his own team to the position of supervisor. In the past the team had
not met performance targets with implementation of OIMS (Operations Integrity Management
System) initiatives for the past 2 years and a recent assessment demanded a change-out of the
management team to improve OIMS implementation.
Jay’s predecessor was well liked by the team because he basically let the team do whatever
they wanted and he provided no encouragement for them to advance in the OIMS
implementation strategies as long as production was maintained.
Current situation
In the first 6 months in the job Jay met with each of his team members individually, reviewed
goals, and set up individual development targets. He’d emphasized the importance of
implementing OIMS and maintaining production and had a very aggressive schedule for
implementing OIMS. He’d recruited two new team members and spent most of his time with
the newer team members. He assumed that the experienced team members would continue to
perform well. Two of these experienced team members were not meeting his expectations.
They were failing to adapt to the OIMS requirements and were starting to disrupt the
performance of other team members. These two felt that they were overlooked for the
supervisor job and that Jay did not deserve the job over them.
OIMS implementation is falling behind again. Jay’s team and Jay’s manager were starting to
doubt that he had the capabilities to do the job.