Dear Eakkarat,
Thank you for contacting eBay customer service regarding your eBay account. I understand that you want to know what you need to do about your suspended account. I am glad that you have contacted us about this matter. Don't worry, I will be glad to provide you the information on what you need to do to resolve this issue.
EakkaratI would like to take this opportunity to thank you for being a valued member of the eBay community. Your business is very important to us and the resolution of this situation will motivate you to continue your relationship with us.
I checked your account and the information documented. For you to use your eBay account again and sell items on the eBay site you need to activate your eBay account.
In order for us to take your account off of suspension we'll need a little bit more information that we need to receive by fax only. Unfortunately we can not discuss all of the factors we take into consideration when requiring more information.
The contact information on the documents you send us needs to match the information on your eBay account. If it doesn't, you'll need to let us know in writing why there are differences. If your address on eBay is your work address, you'll need to send us proof in writing so we can confirm that.
Be sure to include the user ID and email address of the account that is being appealed on the submitted documents. If the fax doesn't contain this information, we won't be able to process it.
Please submit the following documents:
One identity proof document)-a current full driving license, ID card or signed passport including photograph. Please make sure the copies are complete in colorful version.
* Driver License (copy of both front and back
* Passport
* Military ID
* National/Federal ID card
One address proof document-complete copy of paper credit card statement or water bills or electronic bills within recent 3 months clearly showing your name and address. We do not accept the electronic statement, telecommunication bills or phone bills. Please make sure the copies are complete in colorful version.
* Bank statements, including loan/mortgage statements
* Credit card statements
* Utility bills (phone, power, water, etc.)
* Insurance bills and statements
Your information will be treated with care. Please remember we are only asking for this information in order to keep our site safe for all buyers and sellers.
* If you are sending a bank statement please black out the bank account number.
* If you are sending a credit card statement please black out all but the first and last four digits of the card.
Where to Fax:
eBay
Attn: PA Appeals
US number: 1-877-349-1798
International number: 001-877-349-1798
In order to avoid delays:
* Be sure to include the user ID and email address of the suspended account on all documents.
* Do not Photoshop your user ID onto any documents.
* Be sure your submitted documents are current, valid, and legible.
Once you've faxed your information we will review your account again. We should be able to get back to you within a maximum of 7-10 days, we appreciate your patience while we get this done.