Your satisfaction is our priority. Nonetheless, when our service cannot be delivered as wished due to any irregularity, we always do our best to serve you.If you encounter any problem of your luggage mishandled: Delay Delivery, Lost, Damaged and Pilferage. Please contact the local Bangkok Airways Baggage Service desk or to the Local Bangkok Airways representative BEFORE YOU LEAVE THE AIRPORT to file the claim. You will receive a written confirmation with a reference number. Please always retain this document for further action until the case is settled. If you are unable to make the report before leaving, please refer Notice of Claims link.