Hello SD,
For PH Store In store time will show only on Driver Dispatch report since the formula for in store will calculate from
InstoreTime ProdTime + WaitTime
Since order is delay order (Promise time over than 30 minute) and Production time has not calculate, this will make store confuse.
I have saw the dispatch screen for this store is look different from the other, please remove in store from dispatch screen resetting the value for dispatch screen with original PH dispatch screen as below detail :