TQM has become an umbrella philosophy that encompasses all aspects of management
ranging from strategy, tactics and cost reduction to customer satisfaction and employee
empowerment. The rigorous implementation of TQM has resulted in a new workplace culture
and led to changes in management and processes. TQM’s philosophy requires the reduction of
costs yet an improvement in the quality of goods produced and/or services provided as well as
increased flexibility and responsiveness. Operations strategies are often focused on
developing strategic alliances based on core competencies. In the information age, companies
tend to operate in a physically-distributed manufacturing or service environment. To integrate
the activities along the value chain, various information technologies have been used,
including appropriate education and training to deal with diversities in language and culture -
see for instance the Japanese 5s principles, the 1S0 9001: 2000 standards and the six-sigma
criteria, whose implementation will help achieve TQM. The ‘5s’ stands for sort (organise), set
in order (orderliness), shine (cleanliness), standardise and sustain (through applying
discipline): this set of principles enables one to realise what is possible and what can be done
realistically to improve quality. TQM on the other hand delivers a behavioural mindset and a
belief in the achievement of continual improvement that are essential for making concepts
such as six-sigma work well.
TQM has become an umbrella philosophy that encompasses all aspects of managementranging from strategy, tactics and cost reduction to customer satisfaction and employeeempowerment. The rigorous implementation of TQM has resulted in a new workplace cultureand led to changes in management and processes. TQM’s philosophy requires the reduction ofcosts yet an improvement in the quality of goods produced and/or services provided as well asincreased flexibility and responsiveness. Operations strategies are often focused ondeveloping strategic alliances based on core competencies. In the information age, companiestend to operate in a physically-distributed manufacturing or service environment. To integratethe activities along the value chain, various information technologies have been used,including appropriate education and training to deal with diversities in language and culture -see for instance the Japanese 5s principles, the 1S0 9001: 2000 standards and the six-sigmacriteria, whose implementation will help achieve TQM. The ‘5s’ stands for sort (organise), setin order (orderliness), shine (cleanliness), standardise and sustain (through applyingdiscipline): this set of principles enables one to realise what is possible and what can be donerealistically to improve quality. TQM on the other hand delivers a behavioural mindset and abelief in the achievement of continual improvement that are essential for making conceptssuch as six-sigma work well.
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