Creating a Vision
- Introduction of new e-services
in a very constrained
timeframe
- Necessity to improve the
company’s market profile
- Unclear strategies
- Inconsistent communication between
different groups
4 Communicating the
Vision
- Company communicated
and disseminated project
related information
- Project team modeled and
transmitted new behavior to
staff
- Efforts were not facilitated in a systematic
fashion
- Unclear view of the strategies to be implemented
5 Empowering Others to
Act on the Vision
- Progressive participation of
more staff
- Permission to lead and run
sub-projects
- Staff reluctance and resistance to the actual
implementation of changes
- Financial issues (allocation of budget,
etc.)
- Delays caused by the company’s bureaucracy
(ineffective decision making process).
- Problematic support by the top management,
enforced control and mitigation risk
by the project team
6 Planning for and Creating
Short-Term Wins
(not validated)
- Lack of strategic planning short-term
goals and wins
- Staff morale not boosted in necessary
levels
- Absence of reward system
7
Consolidating Improvements
and Producing Still
More Change
Realization of:
- Importance
- Reliability requirements
- Necessity for continuous
improvement
- Absence of coordination by the company
to bring groups, teams and departments
together
8 Institutionalizing New
Approaches
- Realization for deeper
changes
- Insufficient momentum for the improvement
of the organization in a large scale