This book operates at several different levels and provides something for many
different audiences. At the first level it provides basic information about what is
sometimes called the new public management and what Kettl refers to as the global
public management revolution. It summarizes the kinds of reforms in which
governments around the world have been engaging, the tools that have been used to
bring about the reforms, and the challenges for the future of these reforms. At this
level, it is a good book for people learning about the practice of public management.