I wanted to pop in here and say that the order was placed for those items in October and you should have them by now. It is unacceptable that the printer has not delivered them yet. We will need a detailed reconciliation of this to let us know when all items will be delivered.
Why is the policy book in English? We translated this into Thai.
Also, the welcome letter was not approved for you to order yet. Please be aware of this. Orders are not to be placed until you have a final approval on price AND artwork from the US office.