Step 1: Shut down and then restart the computer
Shutting down the computer completely and then turning it on can resolve this error and allow you to log into the user account. Follow these steps to completely shut down the computer and turn it on again:
Shut down the computer (do not restart).
After the computer has shut down completely, wait 5 seconds and then turn on the computer.
Try to log on to the user account that had the problem.
If you are able to log on to the account, the issue is resolved.
If you are not able to log on, the account may be corrupted. Continue to the next Step.