Dear Sales Team,
As discussed last Friday we are going to roll out a customer satisfaction survey in order to gather feedback on our performance and service level.
Attached please find the survey as well as an accompanying letter.
@ Sales Executives: Kindly send to selected clients only. If required please coordinate with K Dach or myself.
The minimum target is to get 25 surveys per year (i.e. around 5 surveys per sales executive). For ISO and group procedures we officially need to gather 50 surveys over the period of 2 years.
Please ask your customers to return the survey within end of June 2015 latest and return to me once received. I will perform an overall analysis and present the results in our regular sales meeting.
Thanks in advance and do let me know if you have any questions.
Cheers, Arno