Step 1
Handle conflict with confidence. Ensure your body language and words are in sync. Rockhurst University reports that you convey a message more tactfully when your body language is “in sync” with your words. When they are not in sync, people will rely on body language. Positive body language includes sitting up straight and making good eye contact. Poor body language includes folding your arms across your chest and staring at the other person or not making eye contact at all. In times of disagreement, use a warm and sincere tone. Avoid sounding “flat, dull or disinterested,” Rockhurt University advises. Maintain "open" body language: place your hands by your sides throughout the exchange.