Dear Khun Masoud Karimi as Marketing Manager
Greeting from Ma Hotel.
We had received your mail concerning the cancellation of booking No.PBT16-4446 Guest Name: Davodvandi Reza & Party Arrival date 17/08/2016 Departure date 20/08/2016 due to your customer problem, and we must to charge you under policy condition is in case of cancellation charge after 7 days prior to check in date the hotel will be charge 50% of total booking price that price is 1800 THB.
Therefore, with our understanding on your reason for cancellation charge under policy ,we would like to know your flight number of your customer on date.
If you have any question or information , please do not hesitate to contact me.