Process Evaluation
The process evaluation in the pilot testing phase provided information on whether the campaign was reaching the target audience and how callers had found out about each clinic. Clinic surveys were filled out by clients when they came in for their appointments to assess their exposure to the campaign. In the Butte clinic, 61% of the target audience members had seen or heard campaign materials. In Salt Lake City, 51% of target audience members coming into the clinics had been exposed. The surveys also revealed that younger teens, outside of the target audience, were also seeing and hearing the campaign. Caller surveys, which asked "How did you find out about us?," revealed that the campaign comprised the third most common method of learning about the clinics in both cities.
Based on the process evaluation results, campaign planners felt that they had chosen the right media to reach the target audience. However, the campaign had to be delayed from its original start date because the printing and distribution of the materials took longer than anticipated. In addition, campaign monitoring revealed that clinics received very few community complaints, although an official in the Butte health department had one of the newspaper ads pulled because he felt it was too explicit. Clinic directors found that several community organizations were less enthusiastic about using two of the four posters; they also felt that the size of the posters was too large for the locations they wanted to hang them up, such as bulletin boards and restroom stall doors.