Following the development of the codebook, letters were coded using a process of content analysis. According to Iverson (2000, p. 32), content analysis has many advantages, among which its primary strength lies in its ability to analyze and interpret people’s account of an event without taking away its power or eloquence. Usually involving multiple steps, content analysis is a process which starts with the development of categories and then follows with the coding of the content and ends with narrative demonstration or statistical analysis of the data. This method is considered to be especially suitable for enhancing knowledge of a real-world phenomenon that has not received deserved attention.