P.S. If this email is to alert me to a new problem requiring attention which is not yet ticketed, please either call 415 746-1800, email it to support@synertel.com, or use our customer portal (https://cwise.synertel.com/v4_6_release/services/system_io/Portal/Default.aspx?undefined) to create a ticket. You will receive faster service, and SynerTel service level commitments apply only to tickets opened in those 3 ways.