To increase the guest’s satisfaction, it will be better if the hotel
staffs, especially the Housekeeping staffs are educated not only in English
but also, for example French, German language, Spanish, etc. A brief
education will make differentiation in serving the guests so that they can
communicate better with the guest who cannot speak English. The better
they communicate the better satisfaction that the guest’s felt, and the better
work result for the staffs is. It will be much helped, if there is a Language
Training Program provided by hotel management for its employees.