'- Where a site induction is required, the incumbent and a covering Technician are signed off in case of Technician absence, long term sickness or turnover.
- All Technicians trained to a minimum standfard of competency in the areas of PDA and PNOL/My Rentokil.
- Technical training and certification is on-going or planned in accordance with the demands of customers in the territory.
- However, in some cases, specialist treatments may only be carried out by specific Technicians who hold the appropriate certification (e.g. fumigation).