Oh my god! I believe I can enjoy the free pick up in my previous mail no matter reserved the booking in anywhere. That's why I booked through the agent via the website.
It's because the booking can't be cancelled from the agent. Or could you help to ask your Manager to waive once to me this time (pick up and send back) and I will book for my next visit. I'm the Anantara member and I usually go to Thailand 1-2 times per year