The CRMS (Figure 3.1-1) is deployed throughout C4
V and
includes systematic approaches for listening to customers and
multiple mechanisms for gaining information regarding satisfaction,
dissatisfaction, and engagement. As with the other systems
of the ILMS, the CRMS begins with “identification,” which is
based on data and information gathered through the CS (Figure
1.1-2). Data and information are analyzed through the PMARS
(Figure 4.1-1), which adds to the knowledge assets through the
KMS (Figure 4.2-1). The CRMS is deployed primarily through
the execute and analyze phases of the LS (Figure 1.1-1), and the
analyze phase of WEDMS (Figure 5.1-1).