EXERCISE 2 : Match the phrase on the left with the similar meaning on the right.
1. This is … a. What is your name?
2. I’ll put you through b. One moment please.
3. The line’s engaged c. An office number.
4. Hold on. d. …..Speaking.
5. An extension number e. The line’s busy.
6. Will you hold? f. She’s busy.
7. Anything else? g. She’s talking with someone on the phone
8. Who’s calling please? h. Can you wait?
9. She’s on another line. i. I’ll connect you to the desired person.
10. She’s tied up. j. Is that all?