This case is though broker ka and we will inform broker immediately of the necessary documentation and have them coordinate with client. Please do not communicate this letter to the assume next of kin (ทายาท) since AIA doesn’t even have the beneficiary information yet. Therefore, we do not know who is the actual beneficiary that should be involved in this matter. The family of the member can be aware that the letter has been sent out to broker on Oct13th asking for more information and they are working with Osotsapa on the missing documentation.
Regards,