Potential indicators in the area of personnel
expertise capability for KM effectiveness are the ability to observe and seek
knowledge to answer the quests, the skill to use IT and language, the ability to
build knowledge network, the ability to exchange and transfer knowledge and
the motivation to create innovativeness (Alavi and Leidner, 2001; Postrel, 2002;
Bassellier et al., 2004; Tiwana and Mclean, 2005; Freeze, 2006).