I was awarded Employee of the Month in July because of my leadership in helping the customer services department, who were suffering from morale issues and continuously missing targets by 40%. I reorganized them into product teams, placing mentors in each team, which resulted in a complete turnaround – the department exceeded targets by 6% and reduced complaints by 15% within 2 months. My colleagues in this department are now happier than ever and feel on top of their game, and they say that staff attrition has reduced by 18%.