With regard to the types of account held by customers, out of the 50 customers interviewed, 35 representing 70% were personal account holders whiles 15 representing 30% were business account holders. Majority of the bank’s customers surveyed were personal account holders. Concerning the number of years customers have transacted business with the bank, the result shows that most of the customers (32%) have been with the bank for 5-6 years, 24% have been with the bank for 1-2 years, 22% have transacted business with the bank for 3-4 years, 12% have been with the bank for less than a year whiles 10% have been with the bank for 7 years and above.