The service quality research frameworks adapted by Cox and Dale (2001). The frameworks evaluate the services associate with the internet business or e-commerce.
Cox and Dale (2001) adapted the service quality research frameworks (e.g.,
Gr. onroos, 1990; Johnston, 1995; Parasuraman et al., 1988) to assess the services associated with the Internet business or e-commerce.
To evaluate the service associated with the e-commerce or the internet business, Cox and Dale (2001) adapted the service quality research frameworks