ส่งเมล์ไปยัง iTunesStoreSupport@apple.com พิมพ์ข้อความประมาณว่า
Dear Apple Support
My name is (ชื่อคุณ). I need to clear my balance in my apple ID bacause i want to change my region, USA to Thailand. My apple ID is XXX@gmail.com.
Thank you
ไม่เกิน 5 นาที จะมี Automated reply ส่งมาหาเรา
Dear customer,
This is an automated reply, but an iTunes Store representative will be reviewing your request and will send you a personal response soon (generally within 48 hours). Meanwhile, you may find the following articles helpful. They address several common questions from customers:
Possible iTunes Store errors
Mac: http://support.apple.com/kb/HT1412
Windows: http://support.apple.com/kb/TS1424
How to resume interrupted iTunes Store downloads
http://support.apple.com/kb/HT1725
iTunes: Finding lost media and downloads
http://support.apple.com/kb/TS1408
Resending iTunes Gifts
http://support.apple.com/kb/HT1541
Please do not reply to this email. Thank you for your patience.
Sincerely,
จากนั้นก็จะมีเมล์จากพนักงานบริการลูกค้า ส่งมาเราด้วยเช่นกัน มีข้อความว่า
Dear (ชื่อคุณ),
Thank you for contacting us. My name is Rob from iTunes Store Support, and I will be helping you with your inquiry.
I have read your email, and I see that you are unable to change the country associated with your iTunes Store account, as there is 0.05 USD of store credit on your account still. I certainly understand just how much having this issue settled and cleared up means to you. No worries though, for I will be more than happy to help you out.
(ชื่อคุณ), before you change the country associated with your iTunes account, I will need to remove the remaining store credit. At this point, let me advise that the funds removed from your account will not be returned to you once you switch countries.
If you would like me to remove the funds from your account regardless, do let me know and I will be more than happy to proceed. In the meantimยิ้ม are some friendly reminders to take note of before changing your country:
1. The store credit from your original country won’t be available in your iTunes account in the new country.
2. Your iTunes purchases may not be available in the new country's store. Before you change countries, download all of your purchases. For steps on how to do this, see one of these articles:
- Mac
iTunes 11 for Mac: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12283
- Windows
iTunes 11 for Windows: Download previous purchases from the iTunes Store
http://support.apple.com/kb/PH12491
3. You’ll need a credit or debit card associated with a valid billing address for the new country. An iTunes Store Gift Card from the new country will also work as a payment method.
4. Items that you’ve already bought won’t show up under Purchased when you’ve changed countries. You’ll be able to download your purchased apps in the new country's store as long as their store also has the apps available.
5. It is highly advisable to back up your purchases before changing countries. These articles can help maintain a backup for your computers and devices, respectively:
iTunes: Back up your iTunes library by copying to an external hard drive
http://support.apple.com/kb/HT1751
iOS: How to back up and restore your content
http://support.apple.com/kb/HT1766
Resolving your issue is of the utmost importance to me, and I look forward to your reply. Have a great day, (ชื่อคุณ)!
Sincerely,
จากนั้นให้คุณส่งเมล์ตอบกลับไปว่า
I have read your IM and I'm ok. I need you to clear my balance.
Thank you
แกรมม่าอาจจะผิดถูกบ้าง แต่เขาก็อ่านข้อความของเรารู้เรื่องนะค่ะ ถ้าคุณเก่งอังกฤษก็อาจจะเขียนข้อความให้ดูดีกว่านี้สักนิดก็ได้ค่ะ อิอิ