Good day and thanks for contacting back eBay about the final value fee US 19.90 charged to your sold item. My name is Shiena and I am here to explain this further!
First off, I don’t see that you are a new seller but I trust that you know Final Value Fees are automatically charged when your item ends with a highest bidder or buyer. The fee is 10% of the total sale so because this item was sold to a buyer (regardless if paid or not) in the price of US $199.00; 10% of that is $19.90.
Now I’d like to apologize about the last email but if you are referring to your FVF credit, please be assured that you no longer need to request for a credit because this fee will be credited automatically (regardless the buyer responds or not)
The soonest that your buyer responds to the case, the soonest that your credit will be issued. However if they don’t, then we need to wait 10 days from the date the case was opened to receive your credit okay?
Your comfort in selling to our site is what I love to keep so I trust I have addressed your concern about the Final Value Fee well.
I’m wishing you a great weekend and best of health to you and your family!
Thank you for choosing eBay, we value your business.