User satisfaction is an important measure of service quality in
libraries. User's perceptions about libraries seem to have been
largely ignored by library management in developing
countries. The assessment of service quality provides an
important feedback for libraries to assess and improve its
service to the users. This was an attempt to know the level of
satisfaction of the users about the adequacy of collection,
physical facilities of the library, information products, and
services of the library, behavior of the staff, functional
organization of the library, electronic resources of the library
and marketing activities of the library