The Training Program has been prepared by Ground Operations Department to provide
guidelines, procedures and practices to achieve effective ground personnel training and, hence,
operational safety and efficient ground services.
The Training Program provides a framework of standards and requirements to ensure consistent
competence is attained by all trainees. It:
• Emphasizes flight safety, quality, security and passenger comfort,
• Includes the relevant regulations of DCA and, where applicable, local authorities,
and
• Is directive in nature.
Key objectives of the training program are for trainees to gain:
• Basic knowledge and skills of ground operations duties and functions to be assigned;
• An understanding of the concept of no discrimination;
• Knowledge of safety rules and practices, including dangerous goods and security
measures; and
• Awareness of human performance considerations as related to passenger services
and coordination with crews and operational staffs from other departments.
Note: No personnel may be assigned duties without supervision until he
she has completed initial training to be come qualified, or taken
recurrent training to remain qualified, as applicable.