(1) Clerical Supervision:
• Supervise, assist with and monitor training, work performance, conduct and leave for clerical staff
• Take charge, effectively delegate tasks and direct or coordinate work assignments for clerical staff, anticipate the needs and make necessary adjustments and within a timely manner
• Work with staff to determine the impact of revised policies and procedures or new procedures on the clerical work load and ensure policies are thoroughly understood and adhered to
• Provide, schedule and oversee training for new clerical employees beyond the initial orientation period
• Hold monthly staff meetings, discuss policies and procedures and solicit feedback
• Provide or coordinate additional training as needed to ensure all new or updated policies and procedures and work performance expectations are understood
• Prepare performance objectives, continuously monitoring and documenting work performance and conducting performance evaluations annually
• Prepare quarterly performance measures report for clerical team
• Conduct independent investigations or assessments when appropriate and document accordingly
• Maintain working files for assigned staff and conduct regular, consistent reviews of each file
• Conduct clerical interviews and make recommendations for employment actions
• Continuously monitor and arrange for adequate coverage and oversight of clerical team, including providing direct assistance as needed and coverage while on planned leave
• Distribute work assignments and continuously assess clerical operations
• Maintain a working knowledge of all clerical activities and provide training and coaching and counseling
• Collect and review timesheets and leave requests for clerical staff