1. Introduction and background
The Council of Supply Chain Management Professionals (CSCMP), formerly the
Council of Logistics Management, has published a number of studies on logistics
performance measurement (Kearney, A.T. 1984; Bowersox et al., 1989; Byrne and
Markham, 1991; Global Logistics Research Team at Michigan State, 1995; Keebler et al.,
1999). This body of research has suggested four significant common findings:
(1) Most US firms do not comprehensively measure logistics performance.
(2) Even the best performing firms appear that they do not realize full productivity
and service benefits resulting from performance measurement.