Dear all
Life Orient gets short notice which unplanned and improper transition from whirlpool, so Life orient will stop to be whirlpool distributor in next year. All related departments check any your department issues and let mght know and resolve.
During short period in this month, pls plan to clear return to propriety
Service center
1. Check call center , any whirlpool greeting must be deleted.
2. Stop E care system and send job via E care to other ASC since Dec 31,2016.
3. Appoint ASC as HIFI and LIFE authorized center instead since Jan1,2017.
Marketing, IT ,all depts.
4. Any Whirlpool plate/board must to be pull out.
5. Send notice to whirlpool domain, we are not authorized them link to Life orient website.
6. Check HIFI website no logo of WP and any wording declare to be whirlpool distributor.
7. Check LIFE website no whirlpool product, and any wording declare to be whirlpool distributor
8. Any company presentation, do not referred to WP and logo
9. Declare any pre-print form on hand which have WP logo to me.
Since above items are disturb our operation in new year, department can do it in last week of year but no later than Jan 7,2017.
Any material which can not use, pls return to HR for destroy and claim expense back to whirlpool.
By the way ,in next year we are still take care customer for service repair and recommend service center. Any cases which has not spare part, we will write incident report and consumer can direct claim to Whirlpool USA/SEA.