1 Introduction
Quality awareness must begin with clear identification of customer requirements, regulatory requirements (rules, laws, applicable standards, etc.), and must continue with all other internal company processes involved in the product / service.
The development and the quality of tourist services are primarily dependent on the existence of adequate technical infrastructure, with adequate facilities, offering ideal conditions to the tourists, and to fulfill, as applicable, other functions. Secondly, tourism services are influenced by the efficiency of the staff, by the accommodation and catering capacities, by the treatment and leisure bases, the skill level of work, the organization of work in tourist establishments.
In this context, the insufficiency of the accommodation and catering sectors, equipping them properly, mismatch between comfort level and discerning travelers, as well as the small number of workers or their poor preparation, adversely affect quality of tourism services as well as the size of tourist traffic and the possibilities for exploiting heritage.