METHODS OF CONTROL
Managers achieve organizational goals by managing intellectual capital
in order to get the most out of organizational resources. An important
part of this process is monitoring performance and outcomes. This can
be done in several ways. Two of the more common ways that directly
affect organizational behavior are output controls and process controls.
Controls relate to setting standards, obtaining measurements of results
related to these standards, and taking corrective actions when these
standards are not met. Managers must be judicious in their use of controls
so as not to overburden the organization.