• Attended briefing sessions with clients to obtain research projects’ objectives and specifications.
• Communicated clients’ needs and research methodology to data acquisition, data processing and IT team members.
• Designed accurate questionnaires and integrated multiple data sources to answer business issues.
• Assigned production team to prepare all materials utilised for primary data collections.
• Performed quality checks on all analysis reports to ensure alignment, accuracy and integrity of data according to client needs.
• Anticipated to clients’ inquiries and provided optimal solutions to ensure quality and precise, timely information was delivered.
• Retained client relationships and ensured the best clients’ satisfactions.
• Ensured clients were invoiced and company received payment.