• Attracting potential customers by answering products and service questions, suggesting information about other products and services.
• Opening customer accounts by recording account information.
• Maintaining customer records by updating account information.
• Resolving product or services problems by clarifying the customer complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting corrections or adjustments, following up to ensure resolution.
• Maintaining financial accounts by processing customer adjustments.
• Recommending potential products or services to management by collecting customer needs.
• Preparing product or service reports by collecting and analysing customer information.
• Contributing to the team effort by accomplishing related results as needed.