It has been observed under many situations in Nationalised Banks that the employees in the front office handling the day to day operations like transactions, database management etc often face many problems which are generally trivial in nature and quite basic in troubleshooting for e.g. If a file is hidden then it is difficult for them to retrieve the path of the file and they often think that the file is deleted or someone has misplaced the data.
To overcome such problems we are designing a training program which will cater to the needs of such employees and hence lead to overall customer satisfaction and increase in the efficiency of the bank.