In more lusty definitions, leadership includes both formal and informal leaders. Observations of actual IT
organizations in action are rarely as neat and tidy as their organization charts would suggest. Communication,
sway and cooperation are occurring up, down and across the IT Company, almost as if the company diagram
didn’t exist, as revealed by the research of various people on mapping informal association within companies. To
blink this reality in any discussion of leadership is to miss the aim of what is happening and what must be
managed if strategies are to be created successfully.