managers reported thinking
knowledge management to be about characteristics of information, such as
readily-accessible information, real-time information, and actionable information.
Some spoke in terms of free text and concepts being the information foundation
of knowledge management. Also in terms of the information perspective, several
managers mentioned their view that knowledge management was concerned
with reducing the overload of information by “filtering the gems from the rocks”.
There was an apparent concern with the extraordinary amount of information that
can now easily be gathered and disseminated via information technologies.